Terms of Service

These Terms of Service govern access to and use of EriWave by businesses, workers, support contacts, and administrators. By creating an account, accepting an invitation, signing an agreement, or using a protected workspace, you agree to these terms and the policies linked below.

A company order, pilot letter, or other written commercial term may add to these terms. If there is a conflict, the specific written commercial term controls only for that conflict.

EriWave provides verification, signing, employment-record, and consent workflows. It is not a law firm, court, labour authority, payroll provider, credit provider, or employment agency.

You must provide accurate information, keep your login details and invitation links secure, and promptly correct information that is no longer accurate. You are responsible for activity carried out through your account unless you promptly report unauthorised access.

A company account may be created only by a person authorised to represent that company. Administrators may act only within the permissions assigned to them. Worker accounts are created only through the account lifecycle described in the signing flow and are accessed with verified email plus a one-time code.

You must not share accounts, impersonate another person, bypass verification, or use a token or one-time code intended for someone else.

A company is responsible for its workspace, its administrators, its instructions to EriWave, and the accuracy and lawful use of the information it submits. The company must have authority to invite a worker, create an agreement, report an employment record, and request another record.

Employers must give workers a fair opportunity to read and understand terms, must not coerce signing or disclosure, and must comply with applicable employment, privacy, equality, and record-keeping duties. The separate Employer Acceptable Use and Reporting Terms form part of these rules for employer activity.

The parties, not EriWave, are responsible for the truthfulness, legality, completeness, and suitability of their agreement terms. Each signer must review the terms before signing and must not sign for another person without lawful authority.

Identity verification, email verification, and liveness checks help establish the signing event. They do not guarantee that an agreement is lawful, that a person will perform it, or that a dispute will be decided in either party's favour.

After an agreement is sealed, its evidence and document hash are protected from ordinary editing. A correction or later change must be recorded through a new version, amendment, or other supported workflow. A failed or abandoned signing attempt does not create a sealed agreement.

Identity and biometric processing is described in the Identity Verification Notice. The Privacy Notice explains how personal data is used, shared, retained, and protected.

EriWave processes NIN and liveness information for defined verification actions, not for routine worker login. Verification images are processed transiently and are not retained in EriWave accounts. Provider processing and legal retention obligations may still apply as described in the Privacy Notice.

EriWave records employer statements as attributed statements and preserves worker responses and disputes. A report is not a finding of criminal or civil liability, and EriWave does not score workers or make hiring recommendations.

Companies may use an EriWave service balance to pay for configured services. The balance is not a bank account, deposit, payment instrument, or general-purpose stored value. It cannot be withdrawn, transferred, or used outside EriWave.

Exact per-agreement charges are shown inside the authenticated company workspace. Sending an agreement is the company-funded billable event; resending an invite is not charged separately. Liveness for signers and support contacts is covered by the applicable agreement charge. A service price of zero creates no charge.

EriWave may reserve balance before a paid provider operation and release it when that operation fails. Ledger entries are auditable and are not deleted or rewritten. Online payment collection is not active unless EriWave presents separate payment terms before accepting a purchase. Promotional or signup funds may have additional conditions stated when they are issued.

You may use EriWave only for legitimate, lawful employment and business-record purposes. You must not use it to create a blacklist, make unsupported criminal accusations, harass or retaliate against a worker, submit stolen identity information, or obtain records through deception.

You must not overload, scrape, reverse engineer, interfere with, or attempt to bypass the security of EriWave, its providers, or another user's account. More specific employer rules appear in the Employer Acceptable Use policy.

EriWave aims to provide a reliable service but does not promise uninterrupted or error-free availability. Access may be limited for maintenance, security work, capacity, provider outages, network failures, identity-provider decisions, or events outside EriWave's reasonable control.

Some functions depend on third-party identity, liveness, email, hosting, database, and other infrastructure providers. A provider delay or failure may prevent a signing or other workflow from completing. EriWave will not treat a failed provider check as a finding of misconduct.

EriWave may warn, restrict, suspend, preserve relevant evidence, or terminate access when reasonably necessary to protect people, records, privacy, security, providers, or legal compliance. This includes suspected fraud, unauthorised access, harmful use, non-payment, material breach of these terms, or a legal or provider requirement.

Where safe and practical, EriWave will explain the reason and provide a route to contact support or request review. A suspension may prevent new activity while existing sealed records remain subject to the applicable retention and access rules.

You may stop using EriWave and a company may request workspace closure through support. EriWave may terminate a workspace or these terms for material breach, persistent non-payment, legal or security risk, or discontinuation of the relevant service.

Termination does not undo a sealed agreement, erase a ledger entry, remove a worker's already-established rights, or end duties that by their nature continue. Privacy, confidentiality, acceptable-use, payment, liability, governing-law, dispute, and record-retention provisions continue for as long as necessary.

EriWave and its licensors own the service, software, branding, templates, and documentation. Subject to these terms, you retain your rights in information you submit and give EriWave the limited permission needed to host, verify, transmit, seal, and display it to the authorised people and purposes you choose.

If you send feedback, you allow EriWave to use it without compensation, provided it does not disclose your confidential information or identify you without permission.

EriWave provides the service on an "as available" basis to the maximum extent permitted by law. EriWave does not guarantee a particular hiring, employment, payment, identity, legal, or dispute outcome, and does not provide legal, tax, HR, or medical advice.

You remain responsible for reviewing records, obtaining professional advice where needed, and taking action required by law or by your agreement with another person.

To the maximum extent permitted by law, EriWave is not liable for indirect, incidental, special, consequential, exemplary, or lost profit or opportunity losses arising from use of, or inability to use, the service.

For a company using paid services, EriWave's total liability for a claim arising from the service is limited to the amount that company paid to EriWave for the affected service during the twelve months before the event giving rise to the claim. This does not limit liability that cannot lawfully be limited, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence.

Nothing in these terms removes a worker's or data subject's mandatory statutory rights. Counsel should review this section before production use.

These terms are governed by the laws of the Federal Republic of Nigeria, without applying conflict-of-law rules that would select another law.

Before starting formal proceedings, the complaining party should send a written notice to support@eriwave.com describing the issue and the requested resolution. The parties will try in good faith to resolve the matter within 30 days, unless urgent relief or a mandatory legal process requires earlier action.

Subject to mandatory rights and remedies, the courts of Lagos State and the Federal Republic of Nigeria have jurisdiction over disputes arising from these terms. Nothing prevents a party from seeking urgent protection for confidential information, security, or evidence.

EriWave may update these terms to reflect product, security, or legal changes. The current version and its effective date will be posted on this page. For material changes, EriWave will use a reasonable additional notice such as email or an in-workspace message where it has a reliable contact address.

Continued use after the effective date means the updated terms apply. If you do not accept a material change, stop using the affected service and contact support about closure or transition.

Questions about these terms should be sent to support@eriwave.com.

EriWave Limited
23, Bisola Durosinmi Etti, Lekki Phase 1, Lagos State, Nigeria